Professional Recovery Services Australia & New Zealand

Debt Collection

Australia's Leading Debt Collection Agency

At Professional Recovery Services (PRS), we are proud to be Australia’s leading debt collection agency. With offices strategically located in Brisbane, Melbourne, and Sydney, we provide nationwide coverage to help businesses of all sizes recover outstanding debts efficiently and effectively. Our team of experienced debt recovery specialists is dedicated to delivering exceptional results while maintaining the highest standards of professionalism and integrity.

Why Choose PRS for Your Debt Collection Needs?

When you partner with PRS, you can expect:

  1. Proven Expertise: Our team has decades of combined experience in the debt collection industry. We have successfully recovered debts for clients across various sectors, including finance, distribution, construction, and more. Our wealth of knowledge and proven strategies ensure that we can handle even the most complex debt recovery cases.
  2. Tailored Solutions: We understand that every business is unique, and so are their debt collection requirements. That is why we offer customised solutions to suit your specific needs. Whether you are a sole trader, a large corporation, or anything in between, we will work closely with you to develop a debt recovery plan that aligns with your goals and objectives.
  3. Cutting-Edge Technology: At PRS, we leverage the latest technology to streamline our debt collection processes. Our advanced systems allow us to track and manage cases efficiently, ensuring that no debt goes unnoticed. As a client, you will have access to our user-friendly online portal, where you can lodge new matters, monitor progress, and receive real-time updates on your cases.
  4. Ethical and Compliant Practices: We are committed to conducting our debt collection activities in a manner that is both ethical and compliant with all relevant laws and regulations. Our team undergoes regular training to ensure that we adhere to the highest standards of professional conduct. You can trust that your reputation is in safe hands when you choose PRS as your debt collection partner.
  5. Results-Driven Approach: Our success is measured by the results we deliver for our clients. We work tirelessly to recover your outstanding debts, and we do not rest until we have exhausted all available options. Our performance-driven service means that you only pay us when we successfully recover your debts, giving you peace of mind and minimising your financial risk.

Our Comprehensive Debt Collection Services

At PRS, we offer a wide range of debt collection services to cater to your specific requirements:

  1. Commercial Debt Collection: Our team specialises in recovering debts from businesses of all sizes. Whether you are dealing with unpaid invoices, defaulted loans, or other types of commercial debts, we have the expertise and resources to help you recover what is rightfully yours.
  2. Consumer Debt Collection: We also assist businesses in recovering debts from individual consumers. Our approach is firm but fair, and we always prioritise maintaining positive relationships with your customers while ensuring that your debts are collected in a timely manner.
  3. Legal Services: In cases where legal action is necessary to recover your debts, we work closely with a network of trusted legal partners who specialise in debt recovery litigation. We will guide you through the legal process and represent your interests every step of the way.
  4. Skip Tracing: When debtors prove difficult to locate, our skip tracing services can help. We utilise advanced tools and techniques to track down elusive debtors, increasing the likelihood of successful debt recovery.
  5. Credit Reporting: We can assist you in reporting outstanding debts to credit reporting agencies, which can serve as a powerful incentive for debtors to settle their accounts promptly.

Partner with PRS for Effective Debt Collection Solutions

At Professional Recovery Services, we are committed to helping Australian businesses recover their outstanding debts and maintain a healthy cash flow. With our proven expertise, tailored solutions, and results-driven approach, we are confident that we can deliver the outcomes you need to succeed.

Do not let unpaid debts hinder your business growth. Contact us today to learn more about how we can assist you with your debt collection needs. Our friendly and knowledgeable team is ready to provide you with a free consultation and develop a customised debt recovery plan that suits your unique requirements.

Choose PRS, Australia’s leading debt collection agency, and take the first step towards financial recovery. We look forward to partnering with you and helping your business thrive.

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Professional Recovery Services have decades of industry experience in recovering debts on behalf of people just like you. We take the time to understand your business and provide you with practical solutions to recover your debt and to prevent debt in future. 


Our business model has many variations, however our letter, phone call and face to face collections ensure that your account is given the best service possible. PRS pay and subscribe to numerous databases to locate debtors and conduct asset searches.

PRS earns an income on a performance base commission, meaning PRS only earns commission if your debts are paid. Our motivator in collecting your outstanding money is commission, and there is only one way we can make commission. There are no joining fees, administration fees or charges for the letters we send out.

Should we be unable to locate a debtor, we quote to you what it will cost to engage a private investigator to conduct “skip tracing”. These costs are generally non-recoverable, however if your credit application / terms and conditions has allowances for this, we can add these fees onto the debt.

Should PRS be unsuccessful in the collection of your account, we discuss further options with you. These options may include commencing legal action against a debtor. An assessment must be conducted on the account to ensure that the debtor has the ability to pay, and that it is commercially viable for you to commence legally against a debtor.  We may advise that you offer a settlement or payment arrangement should there be a valid dispute.

There may be other occasions where you will be quoted costs to increase your chance of collecting a debt. You are under no obligation to spend any money if you do not want to, however all options are provided to you. Legal action will be quoted to you if it is a viable option as there are costs involved. A majority of these initial costs are recoverable through the courts.

To commence the collection process with our firm, we need to understand your exact collection requirements. Our rates are negotiable and they depend purely on the age, size, nature and volume of your outstanding accounts. If you believe your matter is self explanatory and you wish to commence immediately, please proceed to our homepage and submit your debt online.

Alternatively, you need to complete an Appointment of a Commercial Agent form as well as our Terms and Conditions. Please contact our office to discuss your matter and we will send you the engagement forms. Once we receive these documents back with a copy of the outstanding invoices/s for collection and any supporting documentation such as contracts, credit application, purchase orders, we will commence actioning your accounts within a few hours.

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We provide a cost-effective, efficient and results-driven service. Contact PRS today to recover your outstanding debts.

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